Pay

 

How to Pay Your Utility Bill Online

To pay your utility bill online, you’ll need to register for an account on the City’s Citizen Self Service (CSS) portal. Here’s what you’ll need to get started:

  • Your Account Number 
  • Your Customer ID Number
    (Both can be found on your billing statement) 

Once you have these details, register on the CSS portal to start managing your utility bill online.

Alternative Payment Methods

 

Automated Phone Payment

Call the automated system at (877) 360-3479 to pay via phone.

  • Requires Account & Customer ID Numbers 
  • $3.85 convenience fee per transaction (charged by the payment processor)
  • Transaction limit: $500 per payment

 

Payment by Mail

Mail a check to the City’s Utility Billing Department at:

City of Madera Utility Billing
205 W 4th Street, Madera, CA 93637

 

ACH Automatic Withdrawal (Autopay)

Set up automatic payments directly from your bank account.

  • Start here to set up ACH
  • Required: Submit a voided check with your application
  • Mail completed application to:City of Madera Utility Billing Department
    205 W 4th Street, Madera, CA 93637

 

Payment via Drop Box

You can drop off your payment at any of the following locations:

  • City Hall – 205 W 4th Street, Madera, CA 93637
    • Eastside Front Entrance (Finance Department entry)
    • Drive-Thru (rear parking lot)
  • Fire Station #56 – 317 N. Lake Street, Madera, CA 93637

Need Assistance?

If you have any questions or need help with your payment, please contact the Utility Billing Department: