Helpful Transit Information

City of Madera ADA Paratransit Service Plan:

ADA Paratransit Service Plan 

Brochures:

ADA-Paratransit Brochure-English

ADA-Paratransit Brochure-Spanish

City of Madera Title VI Policy Statement

The City of Madera is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. The City’s objectives are to:

• • Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin.
  • Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations.
  • Promote the full and fair participation of all affected populations in transportation decision making.
  • Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low-income populations.
  • Ensure meaningful access to programs and activities by persons with Limited English Proficiency (Click here to view the Limited English Proficiency Plan).

City of Madera 2022 - 2025 TITLE VI Program

City Council Resolution 22-81 Adopting the 2022 - 2025 Title VI Program Update

TITLE VI Program Public Notice - English | Spanish

TITLE VI Complaint Process - English | Spanish

Submission of Complaint: If a customer believes he/she has received discriminatory treatment by the City of Madera transit system based on race, color or national origin, the customer will have the right to file a complaint with the Transit Title VI Compliance Coordinator. Written complaints shall include:

• Date of the alleged discrimination
• Date when the complainant(s) became aware of the alleged act of
• Date that conduct was discontinued or the latest instance of
• Detailed description of the issues, including names and job titles of those individuals perceived as parties in the complaint.

The complaint must be filed no later than sixty (60) calendar days of the alleged discriminatory incident and be signed by the complainant(s).

You may download a copy of the Title VI Complaint Form in the following languages:

TITLE VI Complaint Form - English | Spanish

A copy of the Title VI Complaint Form may also be obtained by calling 559-661-3693. The City will provide appropriate assistance to complainants who are limited in their ability to communicate in English.

For additional information on the City’s non-discrimination obligations, please contact and/or file complaints with the City in writing and addressed to:

Transit Program Manager
Title VI Compliance Specialist
City of Madera
205 West Fourth Street
Madera, CA 93637

This procedure is intended for individuals who want to file a complaint alleging discrimination based on disability in the provision of services, activities, programs, or benefits by the public transit system of the City of Madera.

Complaints must be submitted in writing and must include the complainant's name, address, and phone number, as well as details about the location, date, and description of the alleged discrimination.

Complaints should be submitted promptly, but no later than 60 calendar days after the alleged violation:

Marcela Zuniga, Grants Administrator
City of Madera
205 West Fourth Street
Madera, CA 93637

The City of Madera Grants Administrator or their designee will meet with the complainant within 15 calendar days of receiving the complaint to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City of Madera Grants Administrator or their designee will respond in writing, outlining the City of Madera's position and proposing options for resolving the complaint.

The City of Madera will retain all written complaints and responses related to its public transit system for at least three years.

The Madera Metro Service Design Guidelines establish criteria and standards to ensure the Madera Metro fixed-route network can grow and improve following standard guidelines that deliver consistent service to customers and support the mission of the department.

The Madera Transit Plan (MTP) is a network assessment and proposed redesign of the existing Madera Metro fixed-route system. The MTP included developing revised route alignments and new or updated bus stop locations. The primary objectives of the MTP are to analyze the current system to develop recommendations for revising routes, update route schedules, and improve headway to provide a better transit service to the Madera community.

The PTASP regulation requires transit agencies to incorporate Safety Management System (SMS) policies and procedures as they develop safety plans to manage safety risks. The regulation set July 20, 2020 as the deadline for transit agencies to certify that they have established a compliant agency safety plan. However, this FTA notice alerts transit agencies that they will have until July 20, 2021 to comply with the regulation and updates a previous notice of enforcement issued in April 2020.

Madera Metro Agency Safety Plan

Madera Metro ASP - Certification Letter

The Transit Advisory Board (TAB) serves in an advisory capacity to the City Council and staff on transit matters, reviews transit system proposals, ensures grievance procedures for transit services are followed and discusses overall transit planning and operating activities.

Click here to view Transit Advisory Board Agendas & Minutes.

The City’s first involvement in public transportation came in the mid-1970s in a climate of federal and state programs that were focusing on senior and mass transit needs. Senior citizen activists were the force that gave rise to the creation of Dial-A-Ride services in Madera in 1978. Dial-A-Ride began providing general public, curb-to-curb demand responsive service. The Dial-A-Ride system today serves a City-County area encompassing approximately a five-mile radius from downtown as far north as Avenue 19, and as far south as Madera Community College on Avenue 12.

In 1998, the City initiated Madera Area Express/MAX, a fixed-route service that serves the City and parts of the unincorporated areas of Madera County. Service is at 35- or 70-minute intervals depending on the route. Inter-regional transportation beyond Madera is available through Greyhound or Amtrak.