Utility Billing

The City of Madera transitioned to an updated utility bill payment schedule in June of 2024. Bill due dates are now determined by the location of your utility account. For more information about your bill issue and due date, please see the map below:

Late fees of 10% are charged if payment is not received by the bill due date. Delinquent balances, including additional charges, will be charged interest at the rate of 1.5%. Any late fees accrued will be applied during the next billing cycle.

To access the City's online payment system, customers will need to register an account using the Citizen Self Service (CSS) portal. Registration will require both your account and customer ID numbers. If you have your account number and customer ID number ready, please click here to visit our new online bill payment system.

If paying online isn't for you, please consider the following alternative payment options:

• Payment by automated phone system: (877) 360-3479**
  (requires account and customer ID numbers)
  **$3.85 convenience fee per transaction. Individual transactions cannot exceed $500.

• Payment by ACH (Autopay): Pay your bill with an automatic withdrawal from your bank account. To set up ACH for your utility account, start here by completing our ACH application. Please note we require that you submit a voided check with your application. Applications can be mailed to the City's Utility Billing Department at 205 W 4th St. Madera CA. 93637.

• Payment by mail: Checks can be sent to the City's Utility Billing Department: 205 W 4^th Street, Madera, CA 93637

• Payment by drop box:
  • City Hall – 205 W 4^th Street, Madera, CA 93637
    • Eastside front entrance (Finance Department entry)
    • Drive-thru (rear parking lot)
  • Fire Station #56 – 317 N. Lake Street, Madera, CA 93637

Should you have any questions, please reach out to the Utility Billing Department at utilitybilling@madera.gov or 1 (559) 661-5459.

The City requires a deposit of $150.00. (Each service address deposit may vary.) Deposit will be applied to customers account after one year of service (per request) if customer has been delinquent more than once during the one year period the deposit will be applied six months after the last delinquent payment. Deposit will be applied to your account when it is closed, any remaining balance over the final bill will be refunded to the customer.

Must be made in writing by the account holder. The information in the letter should include the date you would like the service terminated and the address of where you would like your closing bill or refund sent. This can be done in person, by fax, mail, and e-mail. The account holder remains responsible for the utility bill until we receive a written request for termination of service.

Termination Request Form (Bilingual)

Establishing service can be done in person, by fax, mail, or by e-mail. There is a non-refundable application fee of $23.00. If your service address needs waste carts you will be required to purchase them.

To order waste carts for new service, request additional carts, or add additional services to your account, please contact the Utility Billing Department at 1 (559) 661-5459. To replace damaged carts, contact Mid Valley Disposal at 1-800-706-5779.

Applications are available by clicking below:

Application (English) (Spanish)

Once the application is completed you will need to provide one of the following items:

• Copy of Drivers License, passport, State of Calif. ID, or any other legal ID which contains a photo

Applications are accepted between 8:00a.m. and 4:30 p.m.

If your property is a "rental", you are required to have/obtain a City of Madera Business License per Municipal Code 6-1.28.

In order to setup automatic payment for your utility billing account, please fill out the ACH form and submit it to the Finance Department.

If your services are interrupted due to delinquency/vacancy, a service fee of $50.00 is added to the account, and all past dues must be paid in cash, cashier check, money order, or credit/debit card. If you do not have a deposit, one will be required before services are restored.

Example Statement of Utility Bill

Current utility account contact information is essential to fast outage reporting. If your contact information has changed, let us know using the web-form below, and we will update your account accordingly.

Please note that this form is only for updating the contact information of a pre-existing utility account with the City of Madera. This form cannot be used to transfer service to another address. If you have recently moved, you will need to open a new account; please see "establishing service with the City of Madera" above.

For all returned checks that are received, a 5-day notice will be posted on your door. The City charges a $30.00 returned check fee. Cash, cashier check, money order, or credit/debit cards are required to cover returned checks. If payment is not received within 5 days, your service will be interrupted.

To assist customers in understanding how utility bills are calculated, please find rates and calculation methods below:

• Sewer Rates
• Water Rates
• Solid Waste & Street Sweeping Rates
• Water Use Regulations
• Water Conservation Rebates
• Waste and Recycling Guide (English) (Spanish)
• Common Water Rate Questions

Rate Studies & Public Hearings:

• Madera Sewer Rate Study Report FINAL2
• Madera Draft Solid Waste Rate Study Report 4 19 22
• Madera Storm Drain Rate Study Report FINAL2
• Madera Water Rate Study Report FINAL2
• Prop 218 Hearing Notice: Storm Drainage Rate Increases
• Prop 218 Hearing Notice: Proposed Water, Sewer, and Solid Waste Rate Increases (Fiscal Year 2022-23 through 2026-27)